Question 1

What is white-label taxi software?

Accepted Answer

White-label means you get a fully functional taxi platform (rider app, driver app, dispatch, admin) with YOUR company's logo, colors, and name - not ours. Your passengers see only your brand. VAI Dispatch powers it invisibly behind the scenes.

Question 2

Do I need a technical team to get started?

Accepted Answer

No. We handle the entire setup - branding, onboarding, and app store listings. You only need to add your drivers and start dispatching. Our onboarding team guides you every step of the way.

Question 3

How does the pricing work?

Accepted Answer

We charge $20 per active driver per month. 'Active' means a driver who logs in and takes at least one job that month. Inactive drivers are never billed. Start free for 14 days with no credit card required.

Question 4

Can I switch from another dispatch system?

Accepted Answer

Yes. We have a migration-friendly onboarding process. Most fleets are live within 5-7 days. We'll help you export your driver and customer data and import it into VAI Dispatch.

Question 5

Is this available for small fleets?

Accepted Answer

Absolutely. Our Freebie plan is free and perfect to get started. With Spark at $20/driver/month, a 10-driver fleet pays just $200/month - less than most software contracts.

Question 6

What's included - rider app, driver app, dispatch, admin?

Accepted Answer

All plans include the white-label rider app (iOS + Android), driver app (iOS + Android), real-time dispatcher panel (War Room), and admin panel. Enterprise adds dedicated hosting and call-center dispatch.

Question 7

Do you support multiple cities or zones?

Accepted Answer

Yes. You can configure surge zones, zone queues, and dispatch rules per city or service area. Manage multiple regions from one admin panel.

Question 8

Is there a long-term contract?

Accepted Answer

Never. Month-to-month billing only. Cancel anytime with no penalties. We keep customers with great product and support, not contracts.

Question 9

Will the passenger app have my brand name and logo?

Accepted Answer

Yes. The app is fully white-labeled — your logo, brand colors, app name, and App Store listing will all reflect your company, not VAI Dispatch.

Question 10

Can passengers schedule rides in advance?

Accepted Answer

Yes. Passengers can schedule rides up to 7 days in advance. The system dispatches automatically at the scheduled time.

Question 11

What payment methods are supported?

Accepted Answer

Cash, in-app wallet, credit/debit card, and corporate account billing are all supported. You can enable or disable each per your market.

Question 12

Is the Driver App white-labeled with my brand?

Accepted Answer

Yes. Your logo, app name, and brand colors are applied to the driver app. It will appear on the App Store and Play Store under your company name.

Question 13

Do drivers need a separate navigation app?

Accepted Answer

No. Turn-by-turn GPS navigation is built directly into the VAI Driver App. Drivers don't need Google Maps or Waze separately.

Question 14

Can drivers see their earnings in real time?

Accepted Answer

Yes. The earnings dashboard shows daily, weekly, and monthly earnings, cash/card breakdown, and full trip history — all live.

Question 15

Can I manage multiple cities from one admin panel?

Accepted Answer

Yes. You can configure separate zones for each city, each with its own pricing, dispatch rules, and driver pools — all managed from one dashboard.

Question 16

How do corporate accounts work?

Accepted Answer

Corporate clients get an account with a credit limit. Their employees book rides normally, and the fare is billed to the corporate account monthly.

Question 17

Can I export reports to Excel or PDF?

Accepted Answer

Yes. All reports in the admin panel can be exported to CSV or PDF for accounting, compliance, or internal reporting.

Question 18

How does dispatch allocate bookings to drivers?

Accepted Answer

VAI Dispatch uses a configurable rule-based engine to allocate jobs based on proximity, real-time ETA, driver availability, vehicle type, and zone rules. You can configure dispatch to prioritise speed, fairness, or zone coverage.

Question 19

Can I manage multiple fleets from one system?

Accepted Answer

Yes. Using the Sites feature, you can run separate fleets within a single account — each with its own dispatch rules and driver pool. Work can be shared across sites during busy periods.

Question 20

Does it work if my internet drops?

Accepted Answer

Dispatch requires internet connectivity for new job assignments. However, the Driver App includes offline capability — drivers can complete in-progress trips, with data syncing automatically when reconnected.

Question 21

Can VAI Dispatch handle complex bookings with multiple stops or recurring trips?

Accepted Answer

Yes. VAI Dispatch natively supports multi-stop bookings, recurring bookings, advance bookings up to 7 days ahead, and account-based bookings with custom billing rules. The engine handles all of these alongside on-demand jobs within the same dispatch queue, prioritising and allocating each appropriately.

Question 22

Do passengers need to install anything to use the Web App?

Accepted Answer

No. Passengers access your branded booking page directly from any browser. There is no app install required — just share the link.

Question 23

Can the Web App handle multiple service types?

Accepted Answer

Yes. Rides, Rental, Delivery, Outstation, and Winch are all supported from a single web booking interface. You can enable or disable service types per your operation.

Question 24

Is the Web App white-labeled with my brand?

Accepted Answer

Yes. Your logo, brand colors, and custom domain are all applied to the web booking experience — it looks and feels like your own product.

Question 25

Does the Web App connect to my dispatch system?

Accepted Answer

Yes. All bookings made through the Web App appear in the War Room in real time alongside app bookings — one unified dispatch queue.

Question 26

How does the driver wallet work?

Accepted Answer

Each driver has a digital wallet within the app. They can see their balance, top up via admin or self-service, and all job earnings are credited automatically.

Question 27

Can I set different commission rates per driver?

Accepted Answer

Yes. Commission rules can be configured per driver, vehicle type, or zone. Changes take effect immediately without system restarts.

Question 28

Does the system handle cash job reconciliation?

Accepted Answer

Yes. Cash jobs are tracked separately and deducted from driver wallets or logged against their account — no manual spreadsheets needed.

Question 29

How do drivers upload their documents?

Accepted Answer

Drivers upload documents directly from the VAI Driver App. They can take photos of physical documents or upload PDF files.

Question 30

What happens when a document expires?

Accepted Answer

Drivers receive automatic push notifications and emails as documents approach expiry. Admins are also alerted. Expired drivers can be automatically suspended from taking jobs.

Question 31

Can I customise which documents are required?

Accepted Answer

Yes. You can configure which document types are mandatory for your jurisdiction — driving license, taxi license, insurance, vehicle registration, and more.

Question 32

Can Voice AI handle new bookings over the phone?

Accepted Answer

Yes. Callers can book rides, schedule trips, check ETAs, and cancel bookings entirely through the voice agent — no human operator required.

Question 33

Does it integrate with my existing dispatch system?

Accepted Answer

Yes. AI Voice Agents connect directly to VAI Dispatch. Bookings, customer lookups, and driver assignments sync in real time with your War Room.

Question 34

How accurate is the voice recognition?

Accepted Answer

Voice AI is trained on millions of calls across diverse accents and languages, delivering human-level understanding from day one with continuous improvement over time.

Question 35

How many reporting parameters are available?

Accepted Answer

VAI Dispatch analytics covers over 50 key metrics across trips, drivers, revenue, zones, and customer behavior — with custom date range filtering.

Question 36

Can I see which zones generate the most revenue?

Accepted Answer

Yes. The zone revenue breakdown shows earnings per zone, average fare, trip count, and driver hours by area — helping you optimize coverage.

Question 37

Are analytics available in real time?

Accepted Answer

Yes. The live dashboard updates in real time. Historical reports are also available with custom date range selection.

Question 38

I have a limited budget. Can I still launch my ride-hailing business?

Accepted Answer

Absolutely. Start with our Freebie plan and get full access to the VAI Dispatch platform for 14 days at no cost. No credit card, no setup fee, and no commitment. Launch under your own brand, test the platform, and upgrade only when you're ready.

Question 39

How does VAI Dispatch pricing work? Are there any hidden fees?

Accepted Answer

Our pricing is based on active drivers per month, so you only pay for drivers who completed trips during the billing period. The Freebie plan is free for 14 days, Spark is $20 per active driver/month, and Professional is $80 per active driver/month. There are no setup fees, long-term contracts, or hidden charges.

Question 40

What do I receive with a VAI Dispatch subscription?

Accepted Answer

Every plan includes a fully white-label ride-hailing platform with branded rider and driver apps, the War Room dispatch panel, an admin dashboard, and a web booking portal. Your customers interact only with your brand while VAI Dispatch powers everything behind the scenes.

Question 41

Are there any limits on drivers, fleets, or ride requests?

Accepted Answer

No. VAI Dispatch is built to scale with your business. Whether you're managing a small local fleet or a large multi-city operation, you can add unlimited drivers and process unlimited ride requests. Professional also includes advanced reporting, multi-branch management, and API integrations.

Question 42

Can I change my plan as my business grows?

Accepted Answer

Yes. All plans are billed monthly, giving you the flexibility to upgrade, downgrade, or cancel at any time. If your business has unique operational requirements, we'll help create a custom solution that fits your fleet and growth plans.

VAI Dispatch Frequently
Asked Questions

General

Passenger App

Driver App

Admin Panel

Dispatch

Web App

Driver Pay

Driver Docs

AI Voice Agents

Analytics

Pricing

VAI Dispatch Frequently
Asked Questions

General

Passenger App

Driver App

Admin Panel

Dispatch

Web App

Driver Pay

Driver Docs

AI Voice Agents

Analytics

Pricing

VAI Dispatch FrequentlyAsked Questions

General

Passenger App

Driver App

Admin Panel

Dispatch

Web App

Driver Pay

Driver Docs

AI Voice Agents

Analytics

Pricing

VAI Dispatch FrequentlyAsked Questions

General

Passenger App

Driver App

Admin Panel

Dispatch

Web App

Driver Pay

Driver Docs

AI Voice Agents

Analytics

Pricing

VAI Dispatch Frequently
Asked Questions

VAI Dispatch Frequently
Asked Questions