Question 1

What is white-label taxi software?

Accepted Answer

White-label means you get a fully functional taxi platform (rider app, driver app, dispatch, admin) with YOUR company's logo, colors, and name - not ours. Your passengers see only your brand. VAI Dispatch powers it invisibly behind the scenes.

Question 2

Do I need a technical team to get started?

Accepted Answer

No. We handle the entire setup - branding, onboarding, and app store listings. You only need to add your drivers and start dispatching. Our onboarding team guides you every step of the way.

Question 3

How does the pricing work?

Accepted Answer

We charge $20 per active driver per month. 'Active' means a driver who logs in and takes at least one job that month. Inactive drivers are never billed. Start free for 14 days with no credit card required.

Question 4

Can I switch from another dispatch system?

Accepted Answer

Yes. We have a migration-friendly onboarding process. Most fleets are live within 5-7 days. We'll help you export your driver and customer data and import it into VAI Dispatch.

Question 5

Is this available for small fleets?

Accepted Answer

Absolutely. Our Freebie plan is free and perfect to get started. With Spark at $20/driver/month, a 10-driver fleet pays just $200/month - less than most software contracts.

Question 6

What's included - rider app, driver app, dispatch, admin?

Accepted Answer

All plans include the white-label rider app (iOS + Android), driver app (iOS + Android), real-time dispatcher panel (War Room), and admin panel. Enterprise adds dedicated hosting and call-center dispatch.

Question 7

Do you support multiple cities or zones?

Accepted Answer

Yes. You can configure surge zones, zone queues, and dispatch rules per city or service area. Manage multiple regions from one admin panel.

Question 8

Is there a long-term contract?

Accepted Answer

Never. Month-to-month billing only. Cancel anytime with no penalties. We keep customers with great product and support, not contracts.

Frequently Asked Questions

Frequently Asked Questions